Selene Finance LP, headquartered in Houston, Texas (zip code 77042), is a nonbank mortgage servicer specializing in managing distressed, delinquent, and sub-performing residential mortgage loans. The company doesn’t originate mortgages; instead, it acquires servicing rights from other lenders or investors, often on portfolios facing complex challenges like foreclosure, bankruptcy, or significant delinquency. Their core business revolves around loss mitigation strategies designed to help borrowers avoid foreclosure and achieve sustainable homeownership. This includes evaluating borrowers’ financial situations, offering options like loan modifications, repayment plans, forbearances, and short sales. The goal, as stated by Selene Finance, is to find the most beneficial outcome for both the borrower and the investor. The company’s approach often involves intensive communication and engagement with borrowers, aiming to understand their individual circumstances and tailor solutions accordingly. This can include personalized counseling, debt management advice, and assistance navigating the complexities of the mortgage servicing process. Selene Finance maintains a Borrower Advocate Program to address escalated issues and ensure fair treatment for borrowers facing hardship. However, Selene Finance has faced scrutiny and criticism related to its servicing practices. Concerns have been raised regarding communication difficulties, processing errors, and the effectiveness of their loss mitigation efforts. Several lawsuits and regulatory actions have been filed against the company alleging violations of consumer protection laws and unfair debt collection practices. These allegations typically center on issues such as: * **Inaccurate accounting:** Disputes over loan balances, fees, and escrow accounts. * **Communication breakdown:** Difficulties reaching customer service representatives and obtaining timely information. * **Delayed or denied loss mitigation:** Allegations of improper handling of loan modification applications and undue delays in processing requests. * **Aggressive foreclosure practices:** Concerns about initiating or continuing foreclosure proceedings despite ongoing loss mitigation negotiations. Despite these challenges, Selene Finance maintains that it is committed to complying with all applicable laws and regulations and to providing fair and responsible servicing to borrowers. They emphasize their investments in technology and training to improve efficiency and customer service. Ultimately, Selene Finance operates in a complex and challenging segment of the mortgage industry. Managing distressed loans requires a delicate balance between protecting investor interests and assisting borrowers facing financial hardship. The company’s performance is continually evaluated by regulators, consumer advocacy groups, and the borrowers they serve. Their reputation, like any mortgage servicer, is significantly impacted by their ability to effectively manage delinquent loans, communicate transparently with borrowers, and adhere to legal and ethical servicing standards. Their location in Houston places them within a major hub for the financial and real estate industries.
1200×1200 selene finance org from theorg.com 
1200×675 selene finance acceleration letter lawsuit illegal from www.classaction.org 
828×875 selene eventually from www.eventually.nyc 
1200×630 selene finance customer service phone email address contacts from www.complaintsboard.com 
1024×1024 selene farmers fresh market from farmersfreshco.com 
1080×1080 selene finance reviews complaints selenefinancecom pissed from selene-finance.pissedconsumer.com 
474×315 selene finance lp updated reviews richmond ave from www.yelp.com 
200×240 selene finance from hl.com 
1347×1000 selene finance maginnis howard law firm from www.carolinalaw.com 
1299×712 selene finance review loss draft department complaintsboardcom from www.complaintsboard.com 
1414×928 selene finance handle mortgage mistakes ricardo from ricardolaw.com 
1743×933 scammed selene finance victims selene finance from thevictimsofselenefinance.org 
2000×1124 selene residential from fp-corporatewebsite-prod.azurewebsites.net 
1440×1440 selene artist profile from ra.co 
770×1024 selene finance login fill sign dochub from www.dochub.com 
620×343 selene webpaysecureconduitnet selene finance selene webpay from sur.ly 
1200×570 story doesnt prove dirty selene from thevictimsofselenefinance.org